Venue Details
Denovo Bistro
Denovo Bistro
201 S High St,
Columbus,
OH
43215
Phone: 614-222-8830
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Ratings & Reviews (1)
the worst experience in my life
We picked this restaurant because the pictures looked great. The decor of the restaurant was great and that was the only thing that was good. We had a party of 12 people which they couldn't accommodate and we had made the reservation prior. So they sat us at two separate tables and we had to yell across the floor to each other. Half of our party got there at 8:15 - we waited for our waiter for 20 minutes just to get our drinks. Then we waited another 25 minutes for him to come back with our drinks. The rest of our party got there around 9pm. They waited another 30 minutes to get their drinks. We asked our waiter to bring bread and butter while waiting for our food. Waited 45 minutes for that - he told us that the bread was baking in the oven. When the bread finally came in it was cold; we asked him why, he told us that it's a special kind of bread! A couple of people in our party ordered their wedge salad. They use hearts of romaine lettuce for their wedge salad which is no big deal; however, the parts they use are the parts that people throw away (the inside of the romaine lettuce). The salad leaves were bitter. They forgot to put tomatoes on my salad and when I asked him about it, he brought me tomatoes in a little dish for me to add them to my salad. If I am paying $8.00 for a salad, I expect the chef to fix my salad in the kitchen. $2.00 extra to add chicken - don't waste your money. They bring you 5-6 pieces of chicken lunch meat that won't even make one circle of the lunch meat. At 10:30 at night - we still didn't have our food. We asked for a manager - she said that they will push our food in front of the line and that's after 2.5 hours of waiting! The whole party said that after the service and the food we have tasted so far we just wanted to leave. The restaurant management staff refused to discount anything due to the lack of service. And wait for this one... they made us pay $20.00 in gratuity for the service we didn't even get. They were rude, totally unprofessional and I can guarantee that they will not be open for a very long time - the same fate awaits them as Von Jazz. We didn't even get an apology, they ruined our night and I have never been treated like this in my life the way they treated us, especially for such moderately expensive restaurant located downtown Columbus. I am definitely reporting them to the BBB and even considering about taking them to the small claims court. That's how sick to my stomach I am about this whole experience.
Reviewed by elina on 02/27/2012
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